Help Center
How do I…?
Practical guides written from the VROOM user handbook, organised by the job you’re trying to do.
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Getting started
Fleet & rentals
- Managing vehiclesAdd a vehicle, attach papers, and understand automatic statuses and manual holds.
- Using the availability calendarViews, filters, bar colours, booking from the calendar and the rules it follows.
- Creating rental agreementsCustomers, quotations, bookings, Start, Return and Close, deposits and documents.
- The daily fleet availability reportSet up the morning e-mail and WhatsApp report, and read what it contains.
Billing
- Invoicing and paymentsCreate tax invoices, choose VAT types, set the date of supply, record payments and credit notes.
- Expenses and supplier billsRecord receipts at the amount paid, handle recoverable VAT and approve supplier bills.
- Fines, tolls and recoveriesRecord charges against the right rental, bill the customer and understand pass-through accounting.
Finance & reports
Administration
- Managing employees and permissionsRoles, good access practice, login history, the audit trail and branding.
- Setting up integrationsWhat each integration needs from your business before it can be switched on.
- TroubleshootingQuick fixes for common problems, and straight answers to the questions new VROOM users ask most.
Looking for buying questions?
See the FAQ for plans, setup, migration and security.