Legal
Refund & Cancellation Policy
Last updated 12 October 2026.
Working version
This document is being finalised with legal counsel and may change. Where it differs from your signed order form or agreement, the signed document applies. Questions: contact us.
The terms that apply to your subscription are the ones in your signed order form. This page explains how we approach cancellation and refunds in general.
Cancelling
- Tell us in writing that you want to cancel, using the contact details in your order form.
- Monthly billing — cancellation takes effect at the end of the current billing month, unless your order form states a minimum term.
- Yearly billing — cancellation takes effect at the end of the paid yearly term, unless your order form says otherwise.
Refunds
- Subscription fees cover the billing period they are paid for. Refunds for unused time are given only where your order form provides for them or where the law requires.
- Implementation services such as data migration, configuration, custom development and training are charged for work performed.
- Charges from third-party providers are governed by those providers.
Your data when you leave
Before your subscription ends, you can export your records using VROOM’s Excel and PDF exports. Arrangements for any additional export and for deletion are set out in your agreement and our Data Processing Agreement.
Payments on this website
This website does not take card payments. Never send card details through a website form, e-mail or chat.