Quick reference
| Symptom | Check or action |
|---|---|
| A car is overdue although it is in the yard | Record Return on the agreement. A due date passing is not a return. |
| I cannot book an empty calendar cell | Check past dates, manual holds, maintenance and your permission to create rentals. |
| “Vehicle unavailable” when saving | Check overlapping agreements and overdue rentals in the calendar. |
| A customer balance looks too high | Security deposits and broker-billed invoices do not reduce the customer’s receivable. |
| A file is rejected | Check the file type, its actual content, macros, the 10 MB limit and the 20-file batch limit. |
| The e-mail report is missing | Check the mail warning, recipients, schedule and Delivery history. |
| A WhatsApp attempt says “skipped” | Check template approval and the live connection. |
| Only some WhatsApp recipients received it | Review the Partial delivery and the failed-number list. |
| A 0% invoice line is missing from the VAT boxes | Assign its VAT type; unclassified lines stay in review. |
| Operational profit differs from the official P&L | Compare dates, historical / unverified records and possible duplicate fines. |
| A page returns 403 Forbidden | Ask an administrator to review your role’s permissions. |
| Brand changes are not visible to colleagues | Save changes, then ask them to reload. |
Questions new users ask
Is “Back later today” the same as “Available now”? No. A due-back time is an expectation. The return must be recorded before the car becomes free.
Can a new rental start at the previous rental’s return time? Yes. Back-to-back bookings at the same time do not overlap.
Does Customize change financial figures? No. It changes display choices only.
Can a journal be edited after posting? No. Correct it with a reversal so the history remains intact.
Does the QR code confirm government approval? No. It opens VROOM’s own verification page.
Does “Send today’s report now” cancel the schedule? No. The scheduled report still sends at its own time.