Refund policy

Last updated: 22 September 2026

This page is a starting template for Lanevo, not legal advice. It should be reviewed and, where needed, localised by a qualified lawyer before it governs any real account or customer relationship.

1. Free trial

The free trial never requires payment, so there is nothing to refund during the trial period.

2. Monthly subscriptions

Monthly subscriptions are billed in advance for each billing period. Cancelling stops future billing but we do not provide a prorated refund for the remainder of a month already paid for, except where required by law or at our discretion for exceptional circumstances.

3. Annual subscriptions

If you cancel an annual subscription within 14 days of the initial purchase or a renewal charge, you may request a full refund for that period. After 14 days, annual subscriptions follow the same no-proration approach as monthly plans for the remainder of the term.

4. Add-ons

One-time add-ons, such as guided migration, are refundable if cancelled before the work has meaningfully begun. Once migration work is underway, fees are non-refundable, reflecting the time already committed.

5. How to request a refund

Contact us through the Contact page with your account email and the reason for the request. We aim to respond within one business day.

6. Payment disputes

If you believe you were charged in error, please contact us before initiating a chargeback with your bank or card provider — most billing issues can be resolved faster this way.