One record, every history.
A returning customer shouldn’t mean starting from a blank form again. Lanevo keeps one profile per customer — contact details, document expiries, and every agreement they’ve ever had with you.
A profile that tracks what expires
Contact details, WhatsApp number, licence, national ID or passport — each with its own expiry date, feeding the same daily alerts that watch your fleet’s documents.
- Unique phone number per customer, used for duplicate matching everywhere
- Nationality and document expiries in one place
- Full rental history against every customer record
Brokers, tracked like a business partner
Partner companies get their own record — tax details, active or inactive status — and a broker revenue report that’s ready before anyone has to ask for it.
- Broker reference carried on every agreement they bring in
- Revenue report grouped by broker, exportable to Excel or PDF
- Active/inactive status, so a lapsed partner doesn’t clutter reports
Without it, versus with it.
Customer history scattered across old agreements, with document expiries nobody is watching.
One profile per customer, with expiry alerts, and a broker report ready without a request.
What it costs you: A returning customer treated like a stranger, or a licence that lapses unnoticed.
Three steps, not a project.
Profile created once
From a lead, a quote, or directly — details never re-entered.
History accumulates
Every agreement, invoice and document attaches automatically.
Alerts do the watching
Expiring documents surface in daily alerts, not a manual check.
Related to Customers & brokers.
Questions about customers & brokers.
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7 days free. No credit card. Cancel or keep going — your call.