Your customers are on WhatsApp. Your team’s inbox should be too.
A conversation split across five personal phones isn’t a system — it’s a liability the day someone’s on leave. Lanevo gives your team one shared WhatsApp inbox, tied to the same customer and booking records as everything else.
One shared inbox, not five personal phones
Conversations are organised into New, Assigned to me, Waiting, Follow-up and Closed, each with a live count, and can be assigned between staff or picked up with one click. Internal notes stay off the customer’s side of the chat entirely.
- Assign a conversation to a teammate, or to yourself
- Internal notes invisible to the customer
- Create a lead, link an existing customer, or convert a lead — right from the conversation
- Consent is recorded per number and checked before anything goes out, so outreach stays compliant
Documents sent where the conversation already is
Approved message templates speed up common replies, and a quotation, invoice, payment reminder, booking confirmation or return reminder can be sent straight into the conversation — rendered fresh each time and queued in the background, so a slow send never freezes the screen.
- Reusable, Meta-approved message templates
- Quotations, invoices and reminders attached inline, not just described in text
- Same records as the rest of Lanevo — nothing lives only in the chat
- Every inbound message is checked against WhatsApp’s own message ID, so a redelivered message is never processed twice
Without it, versus with it.
Customer conversations scattered across personal phones, with quotes and invoices re-sent by email because the chat isn’t connected to anything.
One shared inbox, tied to the same customer, quote and invoice records as the rest of Lanevo.
What it costs you: No record of what was promised in a chat, and a business that stalls the day one person is unreachable.
Three steps, not a project.
Message arrives
Into a shared inbox, not one person’s personal phone — matched to an existing customer or lead by phone number, or a new lead is created automatically.
Assigned and answered
With status tabs, templates and internal notes to keep replies fast and organised.
Document sent
A quote, invoice or reminder sent directly in the conversation, tied back to the customer record.
Related to WhatsApp inbox.
Questions about WhatsApp inbox.
See WhatsApp inbox in your own workspace.
7 days free. No credit card. Cancel or keep going — your call.